Trevor Volunteer Crisis Counselors go through a 40-hour virtual training over the course of 10 weeks that covers counseling skills, LGBTQ identity, the structure of a conversation on our crisis services, and relevant policies, procedures and protocols to prepare them to speak with young people in crisis who reach out on our free, confidential, and secure 24/7 services. Young people reach out to The Trevor Project every day for a wide variety of reasons. Some young people are in moments of imminent risk of suicide; others just need someone to talk to. Our team will prepare volunteers extensively for the many potential scenarios that may emerge in conversation.Please note that potential volunteers must be at least 18 years old to apply.We have two programs volunteers can choose from: TrevorLifeline, where volunteers respond to calls from young people, and TrevorChat/TrevorText, where volunteers engage with young people in crisis via chat or text message.Phone (Lifeline): Lifeline Counselors are trained to answer calls from LGBTQ young people who reach out to our 24/7 phone Lifeline when they are feeling suicidal or need a safe, non-judgmental place to talk.Digital (Chat and Text): Digital Crisis Counselors are trained to answer chats and texts from LGBTQ young people who reach out about issues such as coming out, LGBTQ identity, depression, and suicide.